Appendices · The People's Model — Manifesto v2026

Appendix A — Sector KPI Dictionary

This Appendix is the canonical definition of every headline KPI named in Volumes I, II, and III of the manifesto. A KPI without an entry here is not a…

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The People’s Model

Manifesto v2026 • Volume III — Implementation Handbook

Appendix A — Sector KPI Dictionary

v1.1 — full per-chapter coverage

A.1 Purpose

This Appendix is the canonical definition of every headline KPI named in Volumes I, II, and III of the manifesto. A KPI without an entry here is not a commitment; a KPI cited in a chapter must match its entry here field for field. Every published dashboard reads from this Dictionary.

Per the standard sheet template (Vol III App H Education): each KPI has a name, a definition, a unit, a current baseline (with source where data exists), a target trajectory across the three manifesto phases (Foundations / Build-out / Consolidation), an audit frequency, and the data source that makes it measurable from the Open Ledger or the operating spine.

v1.1 (this document) covers every headline KPI of every Vol I, Vol II, and Vol III narrative chapter — full coverage. v1.2 (planned) adds the sub-KPIs cited inside the 236 Program Design Sheets in Vol III App H. v2.0 is the audited, citizen-verifiable version that ships with the first edition of the People’s Dashboard.

A.2 Definition format

Each KPI carries: ID (Ch.N), Name, Unit, Baseline (Karnataka), Foundations target (Year 1), Build-out target (Years 2–5), Consolidation target (Years 5–10), Audit frequency, Data source. Tables are landscape for readability. KPIs marked (new) have no Karnataka baseline today — establishing the baseline is itself a Foundations action.

A.3 Naming convention

KPI identifiers use the format `KPI-V.N` where V is the volume + chapter (e.g. 7 for Vol II Ch 7) and N is the per-chapter sequence (1–6 for chapter headline KPIs). So `KPI-7.1` is the first headline KPI of Vol II Chapter 7 (Education). Vol III chapter KPIs follow the same pattern (19.1, 20.1, etc.).

A.4 Volume I — Core Architecture KPIs

Ch 1 — Why Government Must Change

Ch 2 — Operating System

Ch 3 — 24/7 Governance Engine

Ch 4 — Public Finance with 100% Accountability

Ch 5 — From Contractor Raj to State Capacity

Ch 6 — Ethics, Oversight & Digital Rights

A.5 Volume II — Sector Blueprint KPIs

Ch 7 — Learning State Without Barriers

Ch 8 — Health as a Human Right

Ch 9 — Cities 2.0

Ch 10 — Smart Agriculture & Food Sovereignty

Ch 11 — Environmental Resilience & Climate Justice

Ch 12 — Justice Reimagined

Ch 13 — The Rural Renaissance

Ch 14 — Youth Power & Innovation

Ch 15 — Cybersecurity, DPI & Citizen Tech

Ch 16 — Inclusive Governance

Ch 17 — Media Reform & Information Integrity

Ch 18 — Equity Beyond Access

A.6 Volume III — Implementation Handbook KPIs

Ch 19 — Political Framework & Structural Reforms

Ch 20 — Party and Government: Independent, Yet Aligned

Ch 21 — Constitutional Literacy & Civic Participation

Ch 22 — One State. One App. Total Access.

Ch 23 — Conclusion: A Government That Delivers

A.7 Governance of this Dictionary

Owner: Karnataka State Statistics Department, jointly with the Citizen Data Trust.

Amendment process: any KPI change is a versioned amendment with effective-from date, published on the Open Ledger Bulletin.

Independence: the State Statistics Department certifies the integrity of the data feeding each KPI; the Citizen Data Trust independently audits the integrity of the certification.

Citizen access: every KPI here is queryable in plain language from the People’s App; the underlying dataset is downloadable in machine-readable form under open licence.

A.8 Cross-references

Vol I — every chapter Sec. X.5 KPIs & Public Dashboards section.

Vol II — every chapter Sec. X.6 KPIs & Public Dashboards section.

Vol III — every narrative chapter Sec. X.5 (lighter KPI set).

Vol III Appendix C — Procurement & Works Red-Flag Catalog. Uses KPI inputs from Sec. A.4 KPI-3.6, Sec. A.4 KPI-4.5, Sec. A.5 KPI-15.2.

Vol III Appendix D — Open Ledger Data Dictionary. The data fields that make these KPIs measurable.

Vol III Appendix F — Project Delivery Cadre. The cadre that collects and certifies the data.

Architecture cross-reference

Architecture cross-reference

Vocabulary aligned with Vol I Ch 2: ’Open Ledger’ = financial-spine OCDS-aligned surface (App D); ’Karnataka Open Data Portal’ = time-series/dataset surface (App H sheet H.233); ’Citizen Data Trust’ = personal-records surface; ’Karnataka State Service Log (KSSL)’ = mediation and cryptographic-anchoring layer (App H sheet H.230); ’JANATA’ = citizen front door (one of four — Officer Console, Business Portal, Civil Society Interface). Statutory institutions: Karnataka Cyber Security Operations Centre (CSOC, App H sheet H.231), Citizen Consent Ledger (App H sheet H.232), Civil-society Independent Audit Board (Vol I Ch 6). Statutory backing in App I.

Second-pass KPIs — verifiability & resilience (Vol I Ch 2 / Vol II Ch 15)

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

1.1 — Services with published time-bound charter — % — <10% with enforceable timelines — Top 100 services — All citizen-facing — 100% w/ quarterly review — Quarterly — Service Registry

1.2 — Service requests delivered within charter SLA — % — Not measured at state level — ≥70% — ≥90% — ≥95% — Monthly — Workflow engine

1.3 — Public expenditure outcome-tagged — % — Negligible — 25% (capital first) — 75% — 100% prog. spend — Quarterly — Open Ledger

1.4 — Contracts on OCDS with milestone data — % — Partial (KTPP filings) — 100% new contracts >threshold — 100% all — Continuous + audit — Monthly — Open Ledger

1.5 — Avg bidders per tender / single-bid share — ratio / % — Single-bid common — Single-bid <25% pilot depts — <10% statewide — <5% — Monthly — KPPP + Ledger

1.6 — Grievance resolution within SLA — % — Not consistently measured — ≥70% — ≥90% — ≥95% w/ appeal — Monthly — Grievance engine

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

2.1 — Services available end-to-end on the spine — count/% — Patchwork via Sakala / Seva Sindhu — Top 100 on spine — All citizen-facing — 100% multi-channel parity — Monthly — Spine telemetry

2.2 — Avg days to deliver top 100 services — days — Not consistently measured — ≥70% within charter SLA — ≥90% w/in SLA — ≥95% w/in SLA — Monthly — Workflow engine

2.3 — Transactions with full digital audit trail — % — Negligible across depts — 100% on top 100 services — 100% statewide — Continuous monitoring — Monthly — Spine audit log

2.4 — Residents who can track every request from phone — % — Limited to a few portals — ≥60% — ≥90% — ≥95% inc. assisted-equivalent — Quarterly — App + PSC logs

2.5 — Grievances resolved without physical visit — % — Not consistently measured — ≥50% — ≥80% — ≥90% — Monthly — Grievance engine

2.6 — Security: MTTD / MTTC on the spine — hours — (new) — MTTD ≤24h / MTTC ≤72h — ≤4h / ≤24h — ≤1h / ≤8h — Monthly — State SOC

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

3.1 — SLA compliance — top 100 services — % — Partial via Sakala; not consolidated — ≥70% — ≥90% — ≥95% — Monthly — Workflow engine

3.2 — Mean time to resolve critical incidents — hours — Not consistently measured — ≤72h L3-priority — ≤24h — ≤8h — Monthly — Mission Control

3.3 — Projects completed on milestone schedule — % — Not consistently measured — ≥60% — ≥80% — ≥90% — Quarterly — Workflow engine

3.4 — Maintenance backlog — flagship asset classes — trend — Substantial backlog — No further growth — -30% — -70% — Quarterly — Asset Registry

3.5 — Payments tied to verified milestones — % — Partial; varies by dept — 100% new contracts >threshold — 100% statewide — 100% w/ random audit — Monthly — Open Ledger

3.6 — Audit red-flag rate — single bids, change orders, reworks — incidence — High in works-heavy depts — <national-avg benchmark — ½ Foundations baseline — ¼ Foundations baseline — Quarterly — App C Red-Flag Catalog

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

4.1 — Spend tagged to outcomes and published — % — Negligible — 25% (capital first) — 75% — 100% prog. spend — Quarterly — Open Ledger

4.2 — Contracts with full-cycle OCDS disclosure — % — Partial (KTPP/KPPP) — 100% new contracts >threshold — 100% all — Continuous + audit — Monthly — Open Ledger

4.3 — Avg bidders per tender / single-bid share — ratio / % — Single-bid common — <25% in pilot depts — <10% — <5% — Monthly — KPPP

4.4 — Payments released against verified milestones — % — Partial; varies — 100% new payments >threshold — 100% statewide — 100% w/ random audit — Monthly — Open Ledger

4.5 — Avg vendor payment delay — working days — Months in works-heavy depts — ≤45 days — ≤21 days — ≤14 days — Monthly — Open Ledger

4.6 — Reduction in cost overruns and reworks — trend — High in capital works — No further growth — -30% vs F — -60% vs F — Quarterly — Audit Cell

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

5.1 — Defect rate within defect-liability period — rate — High in capital works — Stable — -30% — -60% — Quarterly — Asset Registry

5.2 — Repeat-repair frequency — flagship classes — rate — High — Stable — -40% — -70% — Quarterly — Work-order log

5.3 — Works executed or maintained by Works Corps — % — Negligible — ≥20% pilot districts — ≥50% statewide — ≥70% statewide — Quarterly — Works Corps log

5.4 — Projects with geo-tagged evidence at every milestone — % — Partial — 100% new contracts >threshold — 100% statewide — 100% audit-ready — Monthly — Open Ledger

5.5 — Cost-per-unit variance vs published benchmarks — % — Wide — ±25% of benchmark — ±15% — ±10% — Quarterly — Unit-cost dashboard

5.6 — New skilled jobs — Works Corps + Manufacturing Network — cumulative — (new) — 5,000 — 30,000 — 100,000 — Quarterly — HR + Network registry

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

6.1 — Govt AI systems in Register before deployment — % — (new institution) — 100% from go-live — 100% — 100% w/ quarterly audit — Quarterly — AI-Use Register

6.2 — Adverse decisions with plain-language reasons — % — Negligible — ≥80% — ≥95% — 100% — Monthly — Decision log

6.3 — Adverse-decision reversals on appeal (welfare + livelihood) — rate + cause — Not measured at state level — Baselined — Trajectory + causes published — Reversal causes addressed at source — Annual — GJ Authority

6.4 — Algorithmic fairness — error-rate disparity across protected groups — disparity — Not measured — Per-system baselines published — Mitigations implemented — Within agreed bounds — Per release + annual — AI-Use Register

6.5 — Security incidents on the spine — MTTD / MTTC — hours — (Vol II Ch 15 operational) — MTTD ≤24h / MTTC ≤72h — ≤4h / ≤24h — ≤1h / ≤8h — Monthly — State SOC

6.6 — Grievance Justice Authority case clearance within statutory SLA — % — (new institution) — ≥80% — ≥95% — ≥98% w/ appeal — Monthly — GJA caseload

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

7.1 — Foundational literacy & numeracy by end of Grade 3 — % — Significant gap (KSQAO 2025) — Baseline published per district — ≥80% — ≥95% — Annual + sample re-test — KSQAO

7.2 — Government-school facility functionality score — % — Variable; many below threshold — ≥80% above threshold — ≥95% — 100% sustained — Quarterly — Asset Registry

7.3 — Attendance, esp. among at-risk groups — % — Variable; tracked unevenly — Baseline per block — ≥90% at-risk groups — ≥95% — Monthly — Case File

7.4 — Dropout rate at Grade 8–10 transition — % — Material in several districts — Decline published — -40% vs F — -75% vs F — Annual — Case File

7.5 — Scholarship coverage and delay — % + days — Delays common — Auto-eligible live — ≥95% on time — ≥99% on time — Monthly — Spine disbursement

7.6 — Post-10th transition into PU / skills / apprenticeship — % — Patchy — ≥90% destination-known w/in 90d — ≥95% — ≥98% w/in 60d — Annual — Case File

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

8.1 — Stockout days for essential drugs at PHC — days/yr — Material; not measured — Median ≤7 — ≤2 — ≤1 — Monthly — KSEMCA stock dashboard

8.2 — PHC utilisation and referral completion — % — Variable — Tracked per PHC — Util +30%; refer ≥85% — Util +60%; refer ≥95% — Monthly — PHC ops

8.3 — Emergency response time and survival rates — min + % — Uneven — Response ≤15 urban / ≤25 rural — ≤10 / ≤20 — Survival meets peer-state — Monthly — 112 + Trauma net

8.4 — NCD screening coverage and control rates — % — Low — ≥50% — ≥80% + control rates published — ≥95% + lead Indian states — Quarterly — FHT case-file

8.5 — Maternal & child outcomes — LBW, stunting — rates — Above acceptable thresholds in places — Baseline per district — Decline trajectory — Within agreed bounds — Annual — HMIS + sample

8.6 — Patient satisfaction & grievance resolution within SLA — % — Patchy — ≥70% w/in SLA — ≥90% — ≥95% w/ appeal — Monthly — Citizen Health Dashboard

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

9.1 — Flood incidents per monsoon and response time — hours — High in Bengaluru + tier-2s — Baseline per ward — -40% incident-hours — -75% — Monthly (monsoon) — City Mission Control

9.2 — Segregation rate and landfill-diversion rate — % — Low diversion — ≥50% seg; ≥30% diversion — ≥80% seg; ≥60% div — ≥95% seg; ≥80% div — Monthly — Ward dashboards

9.3 — Non-revenue water and supply hours — % + hours — Significant NRW; uneven hours — NRW per zone — -25% NRW; ≥20h/day — -50% NRW; 24×7 — Monthly — BWSSB/KUWS

9.4 — Avg commute time and public-transit ridership — min + share — Long commutes; weak mode share — Per-corridor baseline — Bus+BRT mode share +30% — Mode-share lead — Quarterly — Mobility Authority

9.5 — Road fatalities and serious injuries — count — Material — Baseline + Helmet Prog live — -30% — -60% — Quarterly — KSP + Trauma net

9.6 — Housing-stress index (cost burden, tenure security) — index — (new) — Baselined — Worker rental supply growing — Visible cost-burden reduction — Annual — Urban Poverty Case File

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

10.1 — Net farmer income trend by region — trend — Patchy — Per agro-eco zone — Rising trajectory published — Sustained rise across zones — Annual — Sample survey + AAS

10.2 — Irrigation uptime and water-use efficiency — % + m³/ha — Variable — Per major project — Uptime ≥85%; eff rising — ≥95%; published savings — Quarterly — Asset Registry

10.3 — Post-harvest loss rate — % — High in several crops — Per crop — -25% — -50% — Annual — Cold-chain hub data

10.4 — Insurance claim turnaround — days — Slow — Median ≤45d — ≤21d — ≤14d — Monthly — Case File + Ledger

10.5 — FPO membership and turnover — count + Rs. — Growing but low base — Baselined statewide — Material growth — FPOs as principal market actor — Annual — FPO registry

10.6 — Crop diversification & climate resilience index — index — Concentrated portfolios — Index defined — Diversification trajectory — Above peer-state benchmark — Annual — Climate Risk Maps

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

11.1 — Groundwater levels (district avg) and lake water quality — m + index — Declining in many districts — Per block — Stable; lake improving — Rising trend; lake at standard — Quarterly — GW + KSPCB

11.2 — Air quality (annual mean PM2.5) in major cities — µg/m³ — Above WHO interim — Monitoring all major cities — Below interim target — Significantly below — Continuous — CAAQMS + LCS

11.3 — Renewable capacity installed (rooftop + EV-supporting) — MW — Modest — Baselined — Materially higher rooftop GW — Targets met on rooftop + grid mix — Quarterly — KREDL

11.4 — Disaster response time and loss reduction — hours + Rs. — Uneven — Per-district hazard baseline — At peer-state benchmark — Loss-per-event materially reduced — Per event — KSDMA

11.5 — Industrial compliance with real-time monitoring — % — Patchy — ≥60% major-source coverage — ≥90% — 100% w/ continuous publication — Continuous — KSPCB

11.6 — Forest cover, biodiversity index, urban tree-canopy — multi — Decline in places — Per agro-eco zone baselined — Stabilised — Rising on agreed targets — Annual — KFD + KBB

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

12.1 — FIR registration time — hours — Variable — Median ≤2h — ≤1h — ≤30 min — Monthly — KSP

12.2 — Investigation completion within statutory time — % — Often breached — ≥70% — ≥90% — ≥95% — Quarterly — KSP + e-Courts

12.3 — Court case disposal time, by category — months — Long backlog — Backlog stabilised — -30% — -50% — Quarterly — e-Courts

12.4 — Undertrial share of prison population — % — High — -20% — -40% — -60% — Quarterly — Prisons

12.5 — Conviction rate adjusted for evidence quality — % — Patchy — Baselined — Improved w/ forensics — At peer-state benchmark — Annual — KSP + Forensics

12.6 — Police-trust index (survey-based) — index — Low in segments — Baselined — Rising — Above peer-state benchmark — Annual — Independent survey

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

13.1 — Service delivery time at Gram Panchayat — % — Long — ≥70% within SLA — ≥90% — ≥95% — Monthly — PSC engine

13.2 — Rural-road quality & response time — multi — Variable — Backlog published — Rapid-repair SLAs met — Maintenance backlog cleared — Quarterly — Asset Registry

13.3 — Drinking-water reliability per habitation — hours/day — Uneven — Baseline published — ≥90% on 6h+ daily or equiv — Functionally reliable — Monthly — RWS&S

13.4 — Rural-broadband effective access — % — Patchy in places — Baseline + plan — ≥80% w/ usable access — ≥95% — Quarterly — BharatNet + KSWAN

13.5 — Rural employment trend & forced migration — multi — (complex) — Baselined — Rising local emp; migration tracked — Forced migration materially reduced — Annual — LFPR + Case File

13.6 — Panchayat scorecard publication & quality — count — (new) — All GPs published — Quality + comparability rising — Citizen-audited at Gram Sabha — Quarterly — RDPR

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

14.1 — Apprenticeship placements & completion — count + % — Limited scale — Baselined; scale rising — Material scale-up — Karnataka leads peer states — Quarterly — NAPS + Case File

14.2 — Employment rate 6 months after training — % — Variable — Publisher-by-publisher dashboard — ≥75% — ≥90% adjusted — Quarterly — Skill Dept tracking

14.3 — Startup pilots scaled into real services — count — Sporadic — 5+ statewide scale-ups — 20+ scale-ups — Sandbox is default route — Quarterly — Innovation Authority

14.4 — Participation in District Innovation Hubs — count — (new) — 8 districts operational — All 31 — Active + measurable outputs — Quarterly — Hub registry

14.5 — Open-data API consumption (audited use) — calls/mo — Modest — Baseline + datasets growing — Material developer use — Public-good apps in routine use — Quarterly — Open Data portal

14.6 — Fellowship retention into government roles — count — (new) — 10+ placements — 100+ — Pipeline producing cadre members — Annual — People’s Model Fellowship

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

15.1 — MTTD / MTTC for incidents on the spine — hours — (new) — MTTD ≤24h / MTTC ≤72h — ≤4h / ≤24h — ≤1h / ≤8h — Monthly — State SOC

15.2 — Critical vulnerabilities closed within target window — % — (new) — ≥80% — ≥95% — ≥98% — Monthly — State SOC

15.3 — Fraud rate per million spine transactions — rate — Not consistently measured — Baselined — Falling trajectory — Below peer-state benchmark — Monthly — Spine telemetry

15.4 — Assisted-access inclusion metric (txns completed) — % — (new) — Baseline + plan — ≥80% parity with self-service — ≥95% parity — Monthly — PSC + ward kiosks

15.5 — DPI integration coverage (ID, Pay, Sign, Vault) — % — Patchy — Top-100 on ID + Pay — All services on all four — Continuous integration audit — Quarterly — DPI Library

15.6 — Independent security audit coverage — % — (new) — All spine services audited annually — All listed AI systems audited — Continuous + published — Annual + continuous — Trust + auditors

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

16.1 — Service-charter accessibility compliance — top 100 — % — Patchy — ≥80% audited compliant — ≥95% — 100% on continuous audit — Quarterly — Inclusion Audit

16.2 — Vulnerability Case File coverage of eligible households — % — (new) — Baselined per district — ≥80% identified — ≥95% w/ proactive enrol — Quarterly — Spine

16.3 — Assisted-access usage — share of total transactions — % — Modest — Tracked per centre — Materially up; parity SLA met — Parity sustained — Monthly — PSC + ward kiosks

16.4 — Women’s safety — reporting and response — multi — Reporting under-counted — Reporting capacity expanded — Response SLAs met — Trend lines verified — Quarterly — KSP + KSW

16.5 — Representation in officer roles (gender, disability, linguistic) — % — Below targets in places — Baselined and published — On published trajectory — Targets met or w/ reason — Annual — KPSC + DPAR

16.6 — Anti-discrimination grievance resolution within SLA — % — Variable — ≥70% — ≥90% — ≥95% w/ appeal — Monthly — GJ Authority

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

17.1 — Proactive disclosures published per Charter — count + cadence — Limited — All depts on core categories — Coverage breadth + cadence rising — Continuous + KIC certified — Quarterly — KIC

17.2 — RTI volume on already-published items — % — High share — Falling trajectory — Material decline — Minimal — disclosure pre-empts — Quarterly — KIC

17.3 — Trust indicators and misinformation response time — multi — (complex) — Baselined; response SLAs published — Response time below peer benchmarks — Trust indicators rising on independent surveys — Annual + per-event — Independent + DIPR

17.4 — Government-advertising disclosure compliance — % — Patchy — 100% by quarter — 100% by month — 100% w/ annual audit — Monthly — DIPR

17.5 — Media-literacy coverage in schools and adult programmes — % — Limited — Pilots in 5 districts — Statewide curriculum integration — Continuous w/ measured uptake — Annual — DSEL + DPL

17.6 — Journalist safety incident-response time — hours — (new) — Baselined — Response within SLA — Sustained improvement — Per incident — KSP + KSHRC

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

18.1 — Reduction in learning-outcome gaps across districts/groups — gap-pts — Wide gaps — Baselined and published — -25% — -60% — Annual — State Equity Commission

18.2 — Reduction in health-outcome gaps (maternal, child, NCD) — gap-pts — Wide gaps — Per-group baselined — Material narrowing — Gaps closed against floor — Annual — State Equity Commission

18.3 — Service-standard compliance — districts below the floor — count — Material — Floor defined and published — Floor met in ≥80% blocks — Floor met in 100% blocks — Annual — State Equity Commission

18.4 — Employment-equity ratios in state hiring/promotion — % — Below targets in places — Baselined — On published trajectory — Targets met or w/ reason — Annual — KPSC

18.5 — SHG/MSME/local procurement share where lawful — % — Limited — Baselined per dept — Material rise — Sustained policy outcomes — Quarterly — KPPP

18.6 — Equity-tagged share of programmatic spend — % — (new) — ≥15% — ≥30% — ≥45% w/ audit — Annual — Outcome Budget

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

19.1 — Time from incident on Charter to L4 structural audit — days — (new) — Median ≤30d — ≤14d — ≤7d — Quarterly — Audit Cell

19.2 — Party-finance disclosure timeliness — % — (new statutory regime) — 100% within publication window — 100% w/ audit — Continuous + KIC certified — Quarterly — ECI + statutory

19.3 — Oversight institution caseload-clearance within SLA — % — (new institutions) — ≥70% — ≥90% — ≥95% w/ appeal — Quarterly — Trust + GJA + Lokayukta

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

20.1 — Anti-Interference Log coverage of senior postings — % — (new) — 100% on Board-eligible — 100% all senior levels — Continuous + audit — Continuous — Transfer & Posting Board

20.2 — Officer-side interference grievances resolved within SLA — % — (new) — ≥70% — ≥90% — ≥95% — Quarterly — GJ Authority + T&P Board

20.3 — Compliance with Governance Autonomy Charter — sampled cases — % — (new) — Baselined — ≥90% compliance — ≥98% — Annual — Independent review

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

21.1 — Civic-literacy certification coverage of newly-elected reps — % — (new) — ≥80% within 90d of office — ≥95% — 100% w/ refresh cycle — Per cohort — Academy registry

21.2 — Civic-literacy certification coverage of qualifying officers — % — (new) — ≥60% w/in 1y of appointment — ≥95% — 100% on rolling cycle — Annual — Academy registry

21.3 — Gram Sabha / ward meeting publication on People’s App — % — (new integration) — ≥70% GPs/wards — ≥95% — 100% w/ minutes traced to action — Quarterly — People’s App

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

22.1 — People’s App / JANATA — assisted-access parity SLA — ratio — (new) — ≤120% of self-service — ≤110% — ≤105% w/ full parity guarantee — Monthly — App + PSC engine

22.2 — Services on the App with charters and SLAs — count — (new platform) — Top 25 high-volume + grievance — All citizen-facing services — 100% w/ refresh — Quarterly — Service Registry

22.3 — Offline / low-connectivity service-completion rate — % — (new) — Pilot baseline — ≥80% in identified blocks — ≥95% — Quarterly — App telemetry

22.4 — No-silent-rejection compliance (reason + rule + appeal) — % — (new rule) — ≥90% of adverse decisions — ≥98% — 100% — Continuous — Decision log

ID — KPI — Unit — Baseline (Karnataka) — Foundations — Build-out — Consolidation — Audit — Source

23.1 — The five commitments — composite delivery index — 0–100 — (new composite) — Index defined + first reading — Material improvement — High-trust state metric established — Annual — State Equity + Statistics Depts

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This is a chapter of The People's Model manifesto for Karnataka — published in full for public review. Every claim may be challenged: write to [email protected].